Cancellations & Refunds
This policy explains how cancellations, rescheduling, and refunds work for NJB Social Dance ("NJBSD"), including classes, events, private lessons, and digital purchases.
Last Updated:
Scope
Applies to all NJBSD offerings unless a product or event page states otherwise.
Key Definitions
- Booking: Any confirmed purchase (class, course/block, private lesson, event ticket, online product).
- Start Time/Date: The scheduled time a service begins )or the release date for digital content).
- No-Show: You do not attend and do not cancel with the stated window.
Cancellations & Refund Windows
Drop-in Classes & Socials:
Cancel ≥ 24 hours before start → 100% refund or credit.
Cancel < 24 hours or no-show → no refund (credit at NJBSD's discretion).
Private Lessons:
Cancel ≥ 24 hours before start → 100% refund or credit.
Cancel < 24 hours or no-show → no refund (coach time is reserved)
Ticketed Events:
Cancel ≥ 7 days before start → 100% refund or credit.
Cancel < 7 days → name changes/transfer allowed if permitted; otherwise no refund.
Digital Products/Subscriptions:
Downloaded/consumed content → non-refundable.
Ongoing subscriptions can be cancelled anytime, remaining period continues until end of current cycle.
Rescheduling & Credits
Where available, you may move to a later date or request account credit (valid 6 months from issue).
Credits are non-transferable unless NJBSD approves.
How to cancel or request a refund
Use your booking confirmation link, reply to your booking email, or contact support@njbsocialdance.com with: name, order number, product, and reason.
processing times
- Approved Refunds: Issued to original payment method within 5-10 business days.
- Credits: Applied to your account within 2 business days.
NJBSD Cancellations
If NJBSD cancels or materially changes an event/service, you'll be offered a new date, credit, or full refund.
Abuse & Fair Use
NJBSD may refuse refunds where there is suspected misuse of this policy.
